Frontline Privacy Policy

Information Frontline collects

Frontline collects and stores information needed to provide the app. Depending on the features you use and the information you or your business provide, this can include names, email addresses, phone numbers, and physical addresses; user and device identifiers; photos or videos you add; and other content you enter or manage, such as referral submissions, review or service feedback, notes, and customer interaction records. These details may relate to your business account or to customers whose information you manage in Frontline.

This information is associated with an account, device, or identifiable customer record. Frontline uses it for app functionality, including account operation and the customer experience, review, referral, and follow-up workflows you request. We do not use this information to track you across other companies’ apps or websites for targeted advertising, and we do not sell personal information or share it with third parties for their own marketing.

Please do not enter sensitive personal information, such as financial account numbers, government identification numbers, or health information, unless a feature specifically requests it and you are authorized to provide it.

How Frontline uses and stores information

Frontline stores information you provide or create in the app so you can use its customer experience, review, referral, and follow-up features. We use information to maintain accounts, provide app functions, support customer workflows, troubleshoot issues, protect the service, and respond to support requests.

Frontline is designed to work with GoHighLevel. When you connect a GoHighLevel account or use an integration feature, Frontline sends relevant information to the GoHighLevel account you connect so the requested workflow can operate. Information may include customer or referral details, notes, and interaction or follow-up information, depending on the feature and your configuration.

GoHighLevel and service providers

Sunfoundry stores Frontline data and transfers relevant data to GoHighLevel as described above. GoHighLevel processes information under its own terms and privacy policy. You are responsible for connecting the intended GoHighLevel account and for ensuring you have authority to add or transfer customer information to that account.

We also use service providers to host, operate, secure, and support Frontline. They may process information on our behalf only as needed to provide services to Sunfoundry and subject to appropriate safeguards. We do not sell personal information or share it with third parties for their own marketing.

Your responsibilities and customer information

If you use Frontline to store or manage information about your customers, you are responsible for providing any notices and obtaining any permissions or consents required for your use of that information, including when you send messages or request reviews or referrals. Frontline provides tools for your business workflows; it does not determine whether your communications comply with laws that apply to your business.

Retention and deletion

We retain Frontline information for as long as needed to provide the service, maintain your account and records, meet legal obligations, resolve disputes, and enforce our agreements. You may request access to, correction of, or deletion of information stored by Sunfoundry by emailing jonathan.welle@sunfoundry.com.

When an account is closed or a deletion request is completed, some information may remain for a limited period in backup systems or where retention is required for legal, security, or dispute-resolution purposes. Information already transferred to GoHighLevel or another service must be managed or deleted through that service as well.

Security

We use reasonable technical and organizational safeguards designed to protect information. No system or transmission method is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Frontline is a business application and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as Frontline or our data practices change. We will post the updated policy on this page and revise the effective date.

Contact Sunfoundry

For privacy questions or requests, contact us at jonathan.welle@sunfoundry.com or write to:

Sunfoundry LLC
93 Tower Hill Dr
Red Bank, NJ 07701